bk99bd Privacy
Policy

This Privacy Policy ("Policy") governs the collection, storage, use, and disclosure of personal data by bk99bd ("we", "us", "our") in connection with the operation of the bk99bd online gaming platform at https://bk99bd.vip. By registering an account and using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

bk99bd collects personal data in three primary ways: information you provide directly during registration and account management; information collected automatically when you use the Platform; and information received from third-party service providers who assist in delivering our services. The categories of personal data we collect include, but are not limited to, the following:

bk99bd does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond identity document photographs required for KYC), or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming request (for example, reporting a gambling-related health concern to our support team).

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from a minor, we will delete it promptly and close the associated account in accordance with our age-restriction policy.

bk99bd processes your personal data only for legitimate, specified purposes. We rely on one or more of the following legal bases when processing your information: performance of a contract (operating your account and delivering gaming services), compliance with a legal obligation (KYC, anti-money-laundering checks), protection of legitimate interests (fraud prevention, platform security), and, where required, your explicit consent (marketing communications).

The specific purposes for which we use your personal data are as follows:

• Account Creation and Management: To register your bk99bd account, verify your identity through the KYC process, maintain your account profile, and communicate essential account-related information such as password resets, security alerts, and policy updates.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to verify that payment methods belong to the registered account holder; and to maintain accurate financial records of all transactions conducted in Bangladeshi Taka (৳).
• Gaming Services Delivery: To operate casino games, live dealer tables, sports betting markets, fishing games, and slot machines; to calculate and credit winnings; to apply bonus terms; and to personalise your gaming experience based on your activity history.
• Fraud Prevention and Platform Security: To detect and investigate suspicious activity including duplicate accounts, bonus abuse, unauthorised access attempts, and potential money laundering, using both automated systems and manual review processes.
• Legal and Regulatory Compliance: To satisfy applicable legal obligations including identity verification requirements, financial record-keeping mandates, and cooperation with lawful requests from regulatory or law-enforcement authorities.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to apply responsible gaming tools such as deposit limits, session time-outs, and self-exclusion where requested or required by our responsible gaming policy.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
• Marketing Communications: Where you have opted in, to send you promotional offers, bonus notifications, and seasonal campaign information relevant to Bangladesh events such as BPL, IPL, Eid, and Pohela Boishakh. You may withdraw your consent to marketing communications at any time by contacting [email protected].

bk99bd does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment Processors: We share transaction-related data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other approved payment partners solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial data protection standards.
• Game Technology Providers: Game content is supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive limited technical data (such as session tokens and game-round identifiers) necessary to deliver and audit game outcomes. They do not receive your identity documents or financial account details.
• KYC and Identity Verification Partners: We may use trusted third-party identity verification services to assist with document authentication and age verification. These partners process identity data strictly for verification purposes under binding data processing agreements.
• Legal and Regulatory Authorities: We may disclose personal data to government bodies, financial intelligence units, law-enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. We will notify affected players of such disclosures where legally permitted to do so.
• Professional Advisers: We may share data with legal counsel, auditors, or accountants acting in a professional advisory capacity, subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bk99bd's business, personal data held by bk99bd may be transferred to the acquiring entity. Affected players will be notified in advance of any such transfer, and the acquiring entity will be required to honour this Privacy Policy.

All third-party service providers engaged by bk99bd are subject to contractual data protection obligations. They are permitted to use your data only for the specific purpose for which it was shared and must maintain appropriate security standards. bk99bd remains responsible for ensuring that third-party processing of your data is conducted lawfully.

bk99bd uses cookies and similar tracking technologies to operate the Platform efficiently, maintain your session state, prevent fraud, and collect aggregated analytics about how players interact with the site. Cookies are small text files placed on your device by your web browser when you visit bk99bd.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your language preference, and prevent cross-site request forgery (CSRF) attacks. The Platform cannot function without them, and they cannot be disabled.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use the Platform — for example, which pages are visited most frequently and how long players spend on each section. This data helps us improve the bk99bd experience for all Bangladesh players. We use aggregated analytics tools for this purpose; individual users are not identified.
• Fraud Prevention Cookies: These cookies support our security systems by identifying unusual access patterns, detecting bot activity, and flagging suspicious login behaviour. They form part of our commitment to protecting player accounts.
• Functional Cookies: These cookies remember your preferences such as your preferred sports category, favourite games, or display settings, allowing us to personalise the experience on your return visits.

bk99bd does not use advertising cookies, retargeting pixels, or third-party social media tracking scripts that monitor your activity across other websites. You may adjust your browser settings to block or delete cookies at any time; however, disabling strictly necessary cookies will impair the Platform's core functionality, including the ability to log in and place bets.

bk99bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and disclosure. Our security framework includes the following measures:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and bk99bd's servers is encrypted using 256-bit SSL/TLS protocols. This protects your login credentials, payment information, and personal data while in transit over the internet.
• Password Hashing: Account passwords are stored as salted cryptographic hashes. bk99bd staff cannot view your password in plain text. This means that even in the unlikely event of a data breach, your password cannot be directly read by an attacker.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Employees and contractors who require access to player data for their role are subject to background checks, confidentiality obligations, and regular security training.
• Two-Factor Authentication (2FA): bk99bd supports two-factor authentication for player accounts using SMS OTP verification to your registered Bangladeshi mobile number. We strongly encourage all players to keep 2FA active at all times.
• Intrusion Detection and Monitoring: Our platform is monitored continuously for unusual activity, unauthorised access attempts, and anomalous transaction patterns using automated detection systems supported by our security team.
• Secure Data Storage: Personal data and KYC documents are stored on secured servers with restricted physical and network access. Sensitive financial data is stored in accordance with applicable payment card and financial data security standards.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your personal data, bk99bd will notify affected players promptly via their registered email address and will take immediate steps to contain the breach and mitigate its impact.

You also play an important role in keeping your account secure. Never share your bk99bd password, OTP code, or account credentials with anyone — including individuals claiming to represent bk99bd support. Our support team will never ask you for your password.

bk99bd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The general retention periods applied to each data category are as follows:

• Account and Identity Data: Retained for the duration of your active account relationship with bk99bd and for a period of five (5) years after permanent account closure, in compliance with applicable anti-money-laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of six (6) years from the date of the transaction, in line with financial record-keeping obligations applicable to Bangladesh-market operations.
• KYC Documents: Retained for the duration of the account relationship and for five (5) years after closure. Documents are stored securely with restricted access throughout the retention period.
• Gaming Activity Logs: Retained for two (2) years from the date of the activity for dispute resolution, fairness auditing, and responsible gaming monitoring purposes.
• Customer Support Records: Retained for two (2) years from the date of the last interaction, to support quality assurance and dispute resolution processes.
• Marketing Consent Records: Retained from the date of consent until you withdraw your consent plus one (1) additional year to maintain evidence of the consent transaction.
• Technical and Log Data: Server logs and session data are retained for up to ninety (90) days for security monitoring purposes, after which they are deleted or anonymised.

When personal data reaches the end of its applicable retention period, bk99bd deletes or anonymises it in a secure manner that prevents reconstruction. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for aggregated statistical analysis without identifying any individual player.

As a bk99bd player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe and in any event within 30 days of receiving your request.

• Right of Access: You have the right to request a copy of the personal data bk99bd holds about you, including what categories of data are stored, for what purposes, and with whom they have been shared.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Please note that corrections to KYC identity data must be supported by updated official documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to legal retention obligations — for example, financial transaction records must be retained for the periods described in Section 6 regardless of a deletion request.
• Right to Restriction of Processing: You may request that bk99bd restricts processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the lawfulness of processing.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object to Marketing: You have the right to object to your personal data being used for direct marketing purposes at any time. To unsubscribe from marketing communications, contact [email protected] or follow the unsubscribe instructions in any promotional email you receive from bk99bd.

bk99bd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will notify registered players via their registered email address at least 14 days before the changes take effect. The "Effective" date at the top of this Policy indicates when the current version was last updated.

Your continued use of the bk99bd Platform following notification of changes to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the updated terms, you should cease using the Platform and request account closure before the effective date of the changes.

We encourage you to review this Privacy Policy periodically, even between formal notification periods, to stay informed about how bk99bd protects your personal data. The most current version of this Policy is always available at https://bk99bd.vip/privacy-policy.

If you have any questions, concerns, or complaints about this Privacy Policy or bk99bd's data practices, please contact our support team using the details below. All privacy-related enquiries are handled by trained staff familiar with Bangladesh-market data protection considerations, and we aim to resolve all queries within five business days.

Data Controller: bk99bd
Platform: https://bk99bd.vip
Support Contact: [email protected]
Support Hours: 24 hours a day, 7 days a week
Response Language: English